We have our own application for recording incidents and doing a follow-up.
To use it correctly, you must send an email to firstname.lastname@example.org
or access the portal from this link
. To access support via the Web, it will be necessary to have an Atlassian user with a password. You can sign up here
: the support as a service must be activated. The acquisition of the tools implies a warranty period of active maintenance. A renewal is required following the expiry of such period. Should you have any doubts in this respect, please contact your sales agent.
To speed up the resolution of the incident, it is possible to coordinate to have remote assistance, and use other tools such as Teams, Goolge Meets or TeamViewer. Coordination is done within the same support incident.
Access new versions, upgrades or patches:
All versions of K2B Tools are published in the GeneXus Marketplace
, with the possibility of download from that site. Additionally, in the event of a specific error, the K2B Tools support time will provide you with a setup to solve that particular problem.
If you have any doubts or queries, contact us here