As it happens with GeneXus, we have our own application for recording incidents and doing a follow-up.
To access it, you must first register with the GXTechnical Web User associated to the company that acquired the K2B Tools licenses.
One registered, you will be ready to enter incidents in our system. To do that you just need to enter the web application for incident management and start operating.
You must access the support
section to use this service.
We also have available mechanisms that enable you to work directly with the e-mail to which responses are forwarded, in addition to entering new incidents using the account Support@k2btools.com
To use this service, the e-mail account used must be the one associated to the GXTechnical Web User.
: the support as a service must be activated. The acquisition of the tools implies a warranty period of active maintenance. A renewal is required following the expiry of such period. Should you have any doubts in this respect, please contact your sales agent.
The remote support service is available when communications through e-mail and Issue tracking prove insufficient.
This service implies the possibility of remote aid using tools such as TeamViewer and Skype.
In order to access remote aid you must schedule it with Issue Tracking by requesting remote aid to solve an incident.
Our consultants will contact you to coordinate the date and time that best suits you.
Access new versions, upgrades or patches:
All versions of K2B Tools are published in the GeneXus Marketplace
, with the possibility of download from that site. Additionally, in the event of a specific error, the K2B Tools support time will provide you with a setup to solve that particular problem.
Below you may download the User’s Guide corresponding to the support service
. If you have any doubts or queries, contact us here