Support

K2BTools provides all customers with aided support services.
These services are available to all members of K2BTools.com who are registered as customers and with active maintenance.

  • Support mechanism

    Issue tracking

    As it happens with GeneXus, we have our own application for recording incidents and doing a follow-up.

    To access it, you must first register with the GXTechnical Web User associated to the company that acquired the K2B Tools licenses.

    One registered, you will be ready to enter incidents in our system. To do that you just need to enter the web application for incident management and start operating.

    You must access the support section to use this service.

    We also have available mechanisms that enable you to work directly with the e-mail to which responses are forwarded, in addition to entering new incidents using the account Support@k2btools.com

    To use this service, the e-mail account used must be the one associated to the GXTechnical Web User.

    Note: the support as a service must be activated. The acquisition of the tools implies a warranty period of active maintenance. A renewal is required following the expiry of such period. Should you have any doubts in this respect, please contact your sales agent.

    Remote Aid:
    The remote support service is available when communications through e-mail and Issue tracking prove insufficient.

    This service implies the possibility of remote aid using tools such as TeamViewer and Skype.

    In order to access remote aid you must schedule it with Issue Tracking by requesting remote aid to solve an incident.

    Our consultants will contact you to coordinate the date and time that best suits you.

     Access new versions, upgrades or patches:

    All versions of K2B Tools are published in the GeneXus Marketplace, with the possibility of download from that site. Additionally, in the event of a specific error, the K2B Tools support time will provide you with a setup to solve that particular problem.

    Below you may download the User’s Guide corresponding to the support service. If you have any doubts or queries, contact us here.
  • License Request

    Licenses are requested by executing the Licence Manager that is part of the group of Tools programs, or directly from the GeneXus IDE. The request must be made with the GXTechnical Web User.

    Once the licenses have been requested, you will be authorized to enter incidents and to receive technical and functional support.

    For further information on the request of K2BTools licenses, go here.
  • Agent

    The agents of K2BTools have a commitment to assistance for indicating the best procedure to be followed.

    They are trained to offer specialized consultancy services. The agents section includes all agents duly trained to offer such services.

K2BTools support

To use the support service you must access
to the Issue Tracking